Return Policy

At VICSONIC, your satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you have any questions or concerns, please don't hesitate to contact our customer service team at support@vicsonicshop.com.

Returns within 30 Days:

• We offer a 30-day return policy for most items from the date of delivery.
• To be eligible for a return, the item must be in its original condition, unused, unopened, and in the same packaging as you received it.
• Please note that certain items, such as consumables or products with hygiene concerns, may not be eligible for return.

Return Process:

• To initiate a return, please contact our customer service team within 30 days of receiving your order. They will provide you with instructions on how to return the item.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
• If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exchanges:

• We do not currently offer exchanges. If you would like to exchange an item, you may return the original item for a refund and place a new order.

Non-Returnable Items:

• Some items are non-returnable, including but not limited to:
  • Items that are damaged or missing parts for reasons not due to our error.
  • Items that have been used or opened from their original packaging.
  • Items that are not in their original condition or that are damaged.
• These non-returnable items will be clearly indicated on the product page.

Warranty Claims:

• If you believe your product is defective and is covered by a warranty, please contact our customer service team for assistance with warranty claims.

Disclaimer:

• VICSONIC reserves the right to refuse returns or refunds for items that do not meet the above criteria or are outside the specified return window.

We appreciate your trust in VICSONIC, and we are committed to providing you with the best possible shopping experience. If you have any questions or need assistance, please feel free to reach out to our customer service team at support@vicsonicshop.com.

Thank you for choosing VICSONIC!