Shipping Policy

At VICSONIC, we are committed to delivering your orders promptly and efficiently. Please take a moment to review our Shipping Policy.

1. Shipping Locations:

We ship our products from the United States, Europe, and select local distribution centers.
We offer shipping to the contiguous United States (excluding Hawaii, Alaska, and other remote islands). Europe is also part of our primary shipping destinations. Please note that certain remote islands may not be eligible for delivery.

2. Free Shipping Threshold:

Enjoy free shipping on all orders over $79 site-wide.
Orders below this amount will incur a flat shipping fee of $9.90.

3. Estimated Delivery Times:

Delivery times typically range from 3 to 7 business days, depending on your location.
Please be aware that delivery times may be extended during weekends and holidays.
The actual shipping and delivery times will depend on the logistics and courier services and will be determined based on the pick-up time provided in the tracking information.

4. After-Sales Support:

In the event of receiving damaged products, please take clear photos as evidence and contact us within 24 hours of receipt.
If you encounter any issues during installation or use, feel free to reach out to our customer service team. We are committed to providing you with professional guidance and comprehensive after-sales support.

5. Returns within 30 Days:

We offer a 30-day return policy.
To be eligible for a return, the product must be in its original, unopened condition and free from any damage.
Please note that non-defective products are subject to a restocking fee.
Customers are responsible for return shipping costs.

6. Order Details:

When placing an order, please ensure that you have selected the correct products.
If you have any questions about the use or suitability of a product, please contact our customer service team before placing your order.
Please note that once the product is dispatched, we do not offer no-questions-asked returns. If you wish to initiate a return, you will be responsible for return shipping costs.

We value your satisfaction and aim to provide you with the best possible service. If you have any further questions or require assistance, please do not hesitate to contact us.

Thank you for choosing VICSONIC!