Warranty Policy

At VICSONIC, we stand by the quality and reliability of our products. We are committed to providing you with a worry-free shopping experience.

Warranty Coverage:

• VICSONIC offers a comprehensive 3-year warranty on our products to ensure your satisfaction.

Warranty Claims:

• If you believe your VICSONIC product is defective or has developed issues covered by our warranty, please contact our customer support team at support@vicsonicshop.com.
• We will guide you through the warranty claims process, which may include troubleshooting steps, providing photos or proof of purchase, and more.

Exclusions:

• The warranty does not cover damage resulting from:
  • Accidental damage or misuse.
  • Unauthorized repairs or modifications.
  • Normal wear and tear.
  • Any use of the product that does not conform to the product's user manual.
  • Damage caused by factors beyond our control, such as natural disasters.

Resolution:

• Depending on the circumstances, VICSONIC will provide one or more of the following resolutions:
  • Repair of the defective product.
  • Replacement with a new or refurbished unit.
  • Refund of the purchase price.
• The resolution will be determined based on the product's warranty coverage and the specific case.

Duration:

• VICSONIC's warranty period is 3 years from the date of purchase.

Disclaimer:

• While VICSONIC strives to provide reliable products and top-notch customer support, we reserve the right to make changes to our warranty policy without prior notice.
• VICSONIC is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

Contact Information:

• Email: support@vicsonicshop.com

We appreciate your trust in VICSONIC, and we are here to assist you with any warranty-related inquiries or claims. For additional details or questions, please contact us at support@vicsonicshop.com.

Thank you for choosing VICSONIC!